Customer Service

Ordering Information:

Available 24/7 on the web. Safe, Easy and Convenient!

Just click "Add to Cart" button under the item you wish to purchase.

You may review, change or cancel the order anytime before reaching the final checkout.
Our shopping cart is PCI certified to keep your financial information safe.

Any questions about your order? For fastest response, e-mail us at info@organiccaboose.com or call toll free: 866.417.4949. 

Thank you for shopping with us. We appreciate your business! 

Payment Options:

We gladly accept the following forms of payment: 

Personal Check or Money Order, American Express, Visa, Mastercard, Discover, PayPal, Checkout by Amazon and FuturePay. 

*Please note: Purchases made with personal check will not be shipped until payment has cleared at the bank. Please allow 7-10 business days for check to clear at the bank. 

FuturePay is a secure payment option that lets you shop online without a credit card! It is secure, convenient, and easy to use. Just put your purchases on a FuturePay Tab to buy now and pay later. You can easily create a FuturePay account with just your contact information when you checkout. You will never need a credit card – ever. For more information about FuturePay, please visit www.futurepay.com/shoppers.

Shipping Information:

We ship in-stock items within 1-4 business days after receiving the order, excluding holidays and weekends. 

We will send you an email if the item is out-of-stock.

We gladly ship via United States Postal Service (USPS), Fed Ex or United Parcel Service (UPS). USPS will be shipped Priority Mail.

We offer shipping to all United States addresses and abroad with U.S. military addresses. 

Lost or Damaged Shipment: 
 
Lost shipments are subject to verification. In the event that you believe your purchase has been lost during shipment, please contact Organic Caboose as soon as possible to expedite a claim with USPS or UPS. 

In the event that your package sustained damage during shipment, please contact Organic Caboose as soon as possible to expedite a claim with USPS or UPS.

Returns/Exchanges:

We are committed to your complete satisfaction and offer a return/exchange policy. 
Please e-mail info@organiccaboose.com or call us toll free: 866.417.4949 for a return authorization number before returning any items. 

We will happily refund or exchange any item that is unwashed, unworn and undamaged (NO fragrance, cigarette smoke, dirt, rips or tears, etc.) with tags still attached. Return shipping charges are the customer's responsibility unless we made an error on the order. 

Refunds will be credited in the manner of the original purchase: 

Please remember if you are sending an item(s) back for exchange, include postage for the new item(s). Organic Caboose will not be responsible for returned products that have been lost or damaged during shipping. It is recommended that returned items should be sent U.S. Mail or UPS insured. 
 
Returns are subject to a 10% restock fee. There is no restock fee for an exchange. 

No returns will be accepted after 30 days. 

Returns will not be accepted without a copy of the original sales receipt.

Any product returned to Organic Caboose in a non-sellable condition will be returned to the customer at the customer's expense. 

Please remember to call us toll free or email us for a return authorization number before returning any items.

Privacy Policy: 

Organic Caboose is committed to protecting your privacy! Organic Caboose will never sell, rent, or share any information about our customers. All information provided to Organic Caboose always remains confidential. As our valued customer, you may receive email updates about special offers, sales and promotions, new products or services and noteworthy news. We hope that you'll find these updates interesting and informative. 

If you would rather not receive these emails, please send an email at info@organiccaboose.com informing us that you would like to unsubscribe. 
 
Legal Information Copyright Information:

All material on this server and on this website is protected by U.S. and International Copyright Laws. 

Requests for permission to use or reproduce such copyrighted material may be emailed to info@organiccaboose.com 

Disclaimer and Limits of Liability: 

All information contained on this website, including any health information, is for educational purposes only. 

If at any time you have any health questions please refer to your healthcare provider. 

Customer Feedback: 

We would love to hear from you! If you have any questions, comments and/or suggestions please feel free to contact us. We will answer your questions as promptly and as thoroughly as we can. Email: info@organiccaboose.com  or call toll free: 866.417.4949