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Returns and Exchanges
 8/8/2009  by  Admin

Returns and Exchanges 

We are committed to your complete satisfaction
that's why we offer a return/exchange policy.
  • Please call us toll free: 866.417.4949 or email us:  service@organiccaboose.com  for a return authorization number before returning any items. 

  • We will happily refund or exchange any item that is unwashed, unworn and undamaged (NO fragrance, cigarette smoke, dirt, rips or tears, etc.) preferably with tags still attached.
  • Return shipping charges are the customer's responsibility unless we made an error on the order.
  • Refunds will be credited in the manner of the original purchase:
 -Credit to credit cards
-Paypal accounts credited
 -Money order or personal check with Organic Caboose business check.

 

  • Please remember if you are sending an item(s) back for exchange, include postage for the new item(s).
  • Organic Caboose will not be responsible for returned products that have been lost or damaged during shipping.
  • It is recommended that returned items should be sent U.S. Mail or UPS insured. 
  • Returns are subject to a 10% restock fee.  There is no restock fee for an exchange. 
  • No returns will be accepted after 30 days. 
  • Returns will not be accepted without a copy of the original sales receipt.
  • Any product returned to Organic Caboose in a non-sellable condition will be returned to the customer at the customer's expense. 
  • Please remember to call us toll free or email us for a return authorization number before returning any items. 
  • Send returns to:
    Organic Caboose
    818 SW 3rd Avenue #285
    Portland, OR 97204
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